1. Promoter

a)    This promotion is conducted Senix Australia Pty Ltd 32/3 Westside Ave, Port Melbourne VIC 3207

2. Acceptance

a) Participation in this promotion is deemed acceptance of these Terms and Conditions.

b) Information on how to claim and promotional materials form part of these Terms and Conditions.

3. Promotion Period

a) The redemption offer applies only to purchases of eligible products made during the applicable promotion periods as published on the Promoter’s website, which shall take precedence, and/or as communicated in any authorised marketing or point of sale materials issued by or on behalf of the Promoter.

4. Strict Claim Timing Requirement

a) To be eligible, claims must be submitted within 14 days of the purchase date.

b) The purchase date on the invoice is the reference date

c) Claims submitted more than 14 days after purchase will be deemed invalid

d) It is the claimant’s responsibility to ensure their claim is submitted on time

6. Eligibility

a) To claim, participants must:

   i.Be an Australian resident

   ii.Be aged 18 years or over

   iii.Purchase an eligible Senix product during the Promotion Period from an authorised retailer

   iv.Submit a valid claim in accordance with these Terms

b) Employees of the Promoter, retailers, and associated entities are not eligible.

7. Eligible Products & Bonus Items

a) Only products listed as “BUY” products qualify

b) Each eligible purchase qualifies for the corresponding “REDEEM” item

c) Bonus items cannot be exchanged, transferred or redeemed for cash

d) It cannot be swapped once claimed

8. How to Claim

a) To submit a claim, the claimant must: Purchase an eligible product during the Promotion Period, Email the following to:[redemptions@senixtool.com.au]

   i.Copy of valid tax invoice

   ii.Full name

   iii.Contact phone number

   iv.Delivery address (no PO Boxes unless approved)

b)    Proof of purchase must clearly show:

   i.Invoice number

   ii.Purchase date

   iii.Store of purchase

   iv.Eligible product purchased

c) Incomplete or unclear submissions may be rejected.

9. Claim Conditions

a) One claim per eligible product purchase (unique invoice)

b) Claims must:

   i.Be submitted by the customer (not retailer)

   ii.Be complete and accurate

b) Invalid claims include:

   i.Late submissions (outside 14 days)

   ii.Duplicate or altered invoices

   iii.Missing required information

10. Claim Assessment

a) All claims will be manually reviewed by the Promoter

b) The Promoter reserves the right to request additional information or reject claims that do not comply

11. Delivery of Bonus Items

a) Bonus items will be shipped to the provided address

b) Delivery timeframe: approx. 7-21 days from approval

c) The Promoter is not responsible for incorrect addresses

d) The promoter is not liable for delivery delays outside its control

12. Stock & Substitution

a) All bonus items are subject to availability

b) The Promoter reserves the right to substitute items with equal or greater value

13. Use Restrictions

a) Bonus items are not for resale

b) Claims must be for genuine purchase use only

14. Fraud & Misuse

The Promoter may:

a) Reject fraudulent or suspicious claims

b) Disqualify participants attempting to manipulate the process

c) Cancel claims that do not align with the intent of the promotion

15. Changes to Promotion

a) The Promoter reserves the right to modify these terms, extend or cancel the promotion if required

16. Liability

a) Nothing excludes rights under the Australian Consumer Law.

b) To the extent permitted by law, the Promoter is not liable for Indirect or consequential loss or Technical or processing errors

17. Privacy

a) Personal information is collected solely for administering this promotion and handled in accordance with the Promoter’s Privacy Policy.