Frequently Asked Questions

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  Where can I find and purchase parts for my Senix Tools outdoor power equipment?
  You can select and purchase Senix tools parts on the website https://senix.com.au/. Besides, You can also connect us to buy them through info@senixtool.com.
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  How can I obtain product specifications and technical product information?
  Most product parameters can be obtained in the product manual. In addition, you can also find it on the product details page of our website senix.com.au. If you still can not find the information you want, please contact our customer support department by info@senixtool.com. Please provide your product model so that we can provide you with the best assistance.
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  How do I register my product?
  Enter the website https://senix.com.au, and then click on the Product Registration page in the upper right corner of the website to fill in the necessary relevant information.
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  Where can I buy Senix Tools products?
  You can select and purchase Senix tools，parts and accessories by phone number 1300461825 or by email: info@senixtool.com.
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  Where are Senix Tools products made?
  Senix Tools are mostly manufactured in China and some are manufactured in Mexico.
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  What type of engine oil is recommended?
  Use 10W-30 grade motor oil for your engines. Refer to the owners and operating manuals for the correct amount of oil. DO NOT overfill the oil tank.
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  My new petrol engine won't start, what should I do?
  Please use fresh petrol. The fuel should be less than 30 days old, grade 87 octane, and free of water and dirt. It's best to use ethanol-free fuel. Your product is 4-cycle, so do not mix oil into the petrol. Go through the cold start starting process. Remember not to engage the throttle while pulling the starter cord. If the tool still doesn't start after several pulls, depress and release the throttle trigger to release the choke, then pull the starter cord until the engine starts. Refer to the product manual for full instructions.
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  What do I do if the starting pull cord on my product breaks?
  Please contact our expert customer support team at info@senixtool.com.
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  My petrol product runs at idle but not at full throttle. What is wrong, and what can I do?
  Make sure that you are using fresh fuel that is less than 30 days out of the pump. Your product has a 4-cycle engine, so do not mix oil into the gas. If your product has several hours of operation, you may need to clean or replace the air filter. This also applies to the fuel filter. If none of these work, please contact us at info@senixtool.com.
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  My product runs and then dies out, but still has plenty of petrol. What is wrong, and how can Ifix it?
  Make sure that you are using fresh fuel that is less than 30 days out of the pump. Your product has a 4-cycle engine so do not mix oil into the petrol. If your product has several hours of operation you may need to clean or replace the air filter. Same with fuel filter. If none of these work please contact us at info@senixtool.com.
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  Why does my chain saw leak bar oil?
  This is a common occurrence with most chain saws. After use, a chain saw is hot, and a slight pressure can build up in the oil reservoir. This could cause oil to seep out after shutting off the saw. Pressure can be released by loosening and re-tightening the bar oil filler cap. Using premium bar and chain oil will reduce the chance of this happening. If you use regular motor oil in place of bar and chain oil, your chain saw may leak after shutting off. A good practice is to set your saw on something to absorb oil after each use.
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  What type of oil should I use for the bar and chain on my chain saw?
  It's important to use a bar and chain lubricant for chain saws. Bar and chain lubricants have additives to help the oil adhere to the bar and chain longer. DO NOT use motor oil, as it will not adequately protect the bar and chain.
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  How do I advance the trimmer line on my petrol, bump-head trimmer?
  To advance the trimmer line, tap the head on the ground while the unit is accelerated. You may see small pieces of line cut off by the trim blade.
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  What diameter trimmer line do I need for my petrol trimmer?
  Senix Tools branded bump-head trimmers use .095 monofilament and are compatible with many great brands of trimmer line.
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  Is my Senix Tools battery interchangeable among all X2 Cordless, battery operated products?
  Yes, your X2 series battery is interchangeable with all Senix Tools X2 electric and garden tools.
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  The motor fails to start when switch trigger is depressed. What could be the problem?
  The battery may not be secured in place. Make sure the battery is fully seated and the battery latch tab on the product is snapped into place. Also, the battery may not be fully charged. Charge the battery according to the instructions included with your Senix Tools X5 Cordless battery charger.
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  How long does it take to charge a Senix Tools 18V LIION Battery Pack?
  Based on the battery capacity, our X2 cordless 18V lithium-ion battery pack (2A charger): The B20X2 battery should be fully charged within 65 minutes; The B25X2 battery should be fully charged within 85 minutes; The B40X2 battery should be fully charged within 130 minutes; The B50X2 battery should be fully charged within 160 minutes; The B80X2 battery should be fully charged within 255 minutes.
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  What is the Amp Hour (AH) rating on the Senix Tools 18V LI-ION Battery Pack?
  The 18V lithium-ion battery pack used in the Senix Tools X2 series products: The rated current of B20X2 is 2.0 AH; The rated current of B25X2 is 2.5 AH; The rated current of B40X2 is 4.0 AH; The rated current of B50X2 is 5.0 AH; The rated current of B80X2 is 8.0 AH.